At KROVANTHEA, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging and you need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In certain cases, only partial refunds are granted if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
If you have any questions on how to return your item to us, contact us at [email protected]. Our customer service team is here to assist you and ensure your experience with KROVANTHEA is seamless and satisfactory.